Difference between Verbal (Oral) and Written Communication
Verbal or Oral Communication
1. ‘Verbal or Oral Communication’ implies the transmission of orders, message or suggestions through the spoken words.
2. The media of oral communication are face-to-face talk, speech, lecture, interview, meeting, telephonic talk, video conference, etc.
3. It is an informal method of communication.
4. In oral communication the contact being direct, feedback is immediate.
5. It saves time and money as communication is direct.
6. Oral communication is very much flexible.
7. Explanation may be sought and misunderstanding may be removed immediately through discussion.
8. It not understood, immediate clarification is possible in oral communication.
9. Secrecy can be maintained.
10. The employees can be motivated by personal contact.
11. It is expensive to communicate orally with the persons at distant places by telephone.
12. Communication of long message or statistical data is not suitable for it.
13. Uniformity of work procedure cannot be maintained in oral communication.
14. No record is kept generally (unless audio or video tape- recording is made).
15. Unless recorded in tapes, videos, etc. verbal communication cannot be considered as legal evidence.
1. ‘Written Communication’ means the transmission of message, order or instruction in writing.
2. The media of written communication are a letter, circular, manual, report, telegram, office memo, bulletin, journal, magazine, e-mail, fax, internet, etc.
3. It is a formal method of communication.
4. In written communication feedback requires some time.
5. It is time-consuming and costly.
6. It is less flexible.
7. The chances of misunderstanding remain unless feedback is proper.
8. It has no scope for immediate clarification.
9. Secrecy may be endangered.
10. Motivation through written words is less effective.
11. Communication can be made to the person/persons at distant places at a low cost by post, fax or through the internet.
12. Sending of long message or statistical data with accuracy is suitable for written communication.
13. Uniformity of work procedure can be maintained here.
14. A written document preserved properly becomes a permanent record of the organization and can be used as future reference.
15. Written communication can easily be used as legal evidence.
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